Activation Lock
Activation Lock is a security feature on both Apple and Android / Google devices that prevents someone from gaining access to your device. We require you to remove the Activation Lock from your device before sending it to us.Apple Activation Lock
How do I remove my iCloud account from my device?
Removing your iCloud account from your device is easy and can either be done via the device itself or via icloud.com. These instructions will simply remove the device from your iClould account and will not affect your account or other devices in any way.
Select your device then follow the simple steps below.
Apple iPhone
Apple iPad
Apple MacBook
Apple Watch
Removing iCloud account via your iPhone
(WiFi connection required)
- Turn device ON
- Select Settings
- Select General
- Select Reset
- Select Erase All Content and Settings
- Enter Passcode if prompted
- Press Erase iPhone
- Press Erase iPhone again
- Enter Apple ID password when prompted
- Press Erase
Removing iCloud account via PC or laptop
- Device must be switched OFF*
- Log into icloud.com with Apple ID and password
- Select Find iPhone
- Select device from All Devices drop down
- Device pop up box will appear
- Select Remove from Account
(If you don't see Remove from Account, select All Devices again, then click the Remove (x) button next to the device.) - Select Remove on confirmation message