Value Checkers Ltd – Terms & Conditions

Important Notice Regarding Uncollected Devices

Devices submitted to Value Checkers Ltd that remain uncollected for more than 30 days after notification may be recycled, salvaged, or disposed of in accordance with our Terms & Conditions. Customers and policyholders are responsible for arranging collection or providing instructions within this period.

1. Introduction

These Terms and Conditions govern the services provided by Value Checkers Ltd (“Value Checkers”, “we”, “us”, or “our”). By submitting a device to us for inspection, validation, repair, replacement assessment, or any related service, you agree to be bound by these Terms and Conditions. These Terms apply whether a device is submitted directly by a customer, policyholder, insurer, claims administrator, or any third party acting on their behalf.

2. Scope of Services

• Device inspection and validation
• Diagnostic and fault assessment
• Repair assessment and repair services
• Replacement device supply
• Market pricing validation
• Salvage recovery and recycling
• Fraud detection and verification checks
• Device identification and verification
• IMEI or device blocking services where applicable

Our services may be carried out directly for customers or on behalf of insurers, claims administrators, or other authorised parties.

3. Diagnostic & Inspection Services

• the cause of damage or fault
• repair viability
• whether the device is beyond economical repair (BER)
• replacement equivalence
• authenticity and ownership
• evidence of misuse, non-accidental damage, or fraud

Assessments are based on the condition of the device and information available at the time of inspection.

4. Data Responsibility

Customers are responsible for ensuring that all personal data is backed up prior to submitting a device. Value Checkers Ltd accepts no responsibility for the loss of data during inspection, testing, repair, or diagnostic procedures. Where necessary, devices may be subject to data wiping or sanitisation as part of repair, recycling, salvage or fraud-prevention processes.

5. Fraud Prevention & Device Verification

• device identification checks
• ownership verification
• IMEI or serial number verification
• device history checks
• network or database blocking services

These checks may be conducted in cooperation with insurers, network operators, or industry databases.

6. Replacement Devices & Warranty

Where Value Checkers supplies a replacement device, a warranty period will apply as specified at the time of supply. Unless otherwise stated, the warranty covers mechanical or electronic faults arising under normal use.

• accidental damage
• misuse or neglect
• liquid damage
• unauthorised repairs
• software modification or tampering

7. Uncollected or Abandoned Devices

Where a device has been submitted to Value Checkers Ltd for inspection, validation, repair, replacement assessment or any related service, and the customer or policyholder subsequently decides not to proceed with a claim, repair or replacement, the device will be made available for return. If the customer or policyholder fails to respond or arrange return of the device within 30 days of notification, the device will be considered uncollected. Value Checkers Ltd reserves the right to recycle, dispose of, recover salvage value, or otherwise deal with the device in an environmentally responsible manner. Once this period has expired, Value Checkers Ltd accepts no liability for the device or any associated data.

8. Storage Charges

Value Checkers Ltd reserves the right to apply reasonable storage or administrative charges where devices remain uncollected beyond the stated 30-day period.

9. Salvage & Recycling

Devices deemed beyond economical repair (BER) may be processed for salvage or recycling in accordance with environmental and WEEE regulations.

10. Devices Submitted via Insurers or Third Parties

Where devices are submitted via insurers, claims administrators or other third parties, these Terms and Conditions shall apply to the handling and processing of the device unless otherwise agreed in writing.

11. Limitation of Liability

Value Checkers Ltd shall not be liable for indirect or consequential loss, loss of data, delays caused by insurers, claims administrators, or third-party couriers. Value Checkers Ltd’s total liability shall not exceed the value of the service provided.

12. Environmental Compliance

Devices processed by Value Checkers Ltd may be recycled or disposed of in accordance with Waste Electrical and Electronic Equipment (WEEE) regulations.

13. Changes to Terms

Value Checkers Ltd reserves the right to update or amend these Terms and Conditions at any time. The latest version will be published on our website.

Complaints

We hope you are happy with the service that Value Checkers has provided. If however you are unhappy with any part of our service, complaints can be made the following ways.

By Telephone

Customer Service
01296 695 790

By Email
enquiries@valuecheckers.co.uk

By Post

Complaints Department
Value Checkers Ltd
Unit 2
Midshires Business Park
Smeaton Close
Aylesbury
Bucks
HP19 8HL

Waranty

Value Checkers will place a warranty sticker or a tamper seal on every item for warranty and internal tracking procedures.

1. All of our repair work is guaranteed for 3 months, this begins on the date that the item is dispatched from our premises, providing the Value Checkers warranty seal has not been tampered with or removed. This warranty is non-transferable or extendable.
2. If previously agreed, Value Checkers will honour any remaining or additional Apple warranty, providing the Value Checkers warranty seal has not been tampered with, removed, or any of the terms in section (E) have been met. This warranty is non-transferable or extendable.
3. Warranty repairs will only cover parts that have been replaced or repaired by Value Checkers. This means we will not repair faults under warranty that have been caused by physical damage or negligence on the part of the user. Value Checkers reserves the right to determine the cause of the fault.
4. Warranty requests will be accepted if the issue relates to our original repair. If we examine your item and deem that the fault does not relate to our original repair, we reserve the right to charge the customer for parts, labour and return postage.
5. Value Checkers warranty does not cover the following;s
   1. If the warranty seal is broken then all benefits under the guarantee will cease.
   2. Repairs not authorised by us or not undertaken by our appointed engineer.
   3. Faults relating to software or program errors.
   4. Unauthorised modifications to the equipment.
   5. Consumable or auxiliary items e.g. discs, leads, chargers, batteries or any accessories, peripherals or external hardware supplied with the equipment.
   6. Accidental, malicious or intentional damage to the equipment.
   7. Failure to comply with the manufacturer’s instructions for the care of the equipment.
   8. Faults relating to the installation of the equipment.
   9. Corrupted or conflicting software installed or as a result of a computer virus.
   10. Claims relating to maladjustment, incorrect configuration or setting of manual controls or programming.
   11. Damage caused by foreign objects or substances.
   12. Faults reported under the manufacturer’s warranty period or which relates to a manufacturing fault or recall.
   13. Claims arising from the interruption, surge or complete failure of the power supply however caused.
   14. Inadequate ventilation of the equipment.
   15. Claims arising as a result of normal wear and tear (e.g. batteries).
   16. Consequential loss of any type.
   17. Loss of any data or information.